What Are the Test Cases for E-commerce Sites? 

When building an eCommerce business website, there are several test cases that need to be run. Among these are the Checkout Flow user journey, the payment portal, and product images with zoom options. Once these are completed, you should test the site for all steps before and after a transaction. The test results should reflect the behavior of a user on each of these steps. In addition, you should also test for the site’s overall performance and any performance issues that might arise. 

Checkout Flow user journey 

When creating the user journey test cases for an eCommerce site, keep the checkout process in mind. Your customers will likely begin their shopping journey from the homepage. You’ll want to test how the site displays the product information, including font size, colors, icon styles, and functionality. Once they’ve finished looking at your products, they’ll want to proceed to the payment page and complete their order. The test should also include the return page, order confirmation, and totals pages. 

To make sure your users don’t get frustrated, consider adding a mobile version of your checkout flow. Designed for the mobile experience, it should minimize typing, avoid unnecessary steps, and take advantage of geolocation and cameras. Your checkout path is crucial because it impacts brand perception, propensity for return visits, and revenue potential online. And with more people shopping on their smartphones than ever before, you need to optimize your checkout experience for mobile devices. 

Product images with a zoom option 

When testing the zoom functionality of product images on an eCommerce website, consider several scenarios. For example, users at Newegg try pinching and tapping on a product’s image to zoom in, but they are unable to do so. As a result, they abandon the product. When this happens, a customer’s decision to purchase is in jeopardy. To avoid this scenario, make sure the zoom functionality works smoothly and that the image’s resolution is high enough to show all relevant details. 

Another scenario involves a user trying to read the SPF information on a Walgreens product’s image gallery. She couldn’t do so because the image gallery’s overlay didn’t support zooming. Many users will need to zoom in further than the image gallery overlay allows. When this occurs, users will want to use a pinch-to-zoom option. 

Customer service 

The customer experience is an important part of any ecommerce site. A well-written test case should include all aspects of customer interaction, from product images and page layout to search functionality and price information. You should also include questions and answers relating to the product and how the customer can contact support for more information. These questions should be answered in a friendly and clear manner. Finally, your test engineer should ensure that the purchase process is a smooth one and that the customer is satisfied with the overall experience. 

An eCommerce website should also have general UI test cases as well as product creation panel test case scenarios. These should ensure that the user can navigate through the various pages of the site without any problems and that there are no broken links. In addition, all text and images should be clear and visible. Moreover, the user should be able to identify the company logo and the product descriptions. These test cases should ensure that a website meets the requirements of a customer, from the first click to the last. 

Payment flow 

There are many test cases for payment flow on an ecommerce website, but the most important ones are those that focus on the shopping cart and checkout flow. Basic scenarios should include adding an item to the shopping cart, verifying the price and shipping charges, and removing it. Similarly, test engineers should focus on the overall design and navigation of the site. In addition, payment flow test cases should be based on customer reviews. 

Before developing a payment flow test case for your ecommerce site, make sure that the payment gateway is properly integrated into your website. This way, you’ll know that everything will work as expected. If the payment gateway is not connected to the site, the customer’s information is vulnerable. Test engineers should focus on complex calculations based on timeframe, discount codes, and vouchers. Another important payment flow test case is the one where the customer modifies the total amount in their shopping cart. If the modified amount is greater than the paid amount, the application should redirect to the payment gateway.